RETURN & REFUND POLICY

Return & Refund Policy – QovzYra™

At QovzYra™, we want customers to feel confident when purchasing our hardware tools and supplies. If your order does not meet your expectations, we provide a clear return and refund policy to help resolve the issue.

1. Return Eligibility

You may request a return within 30 days of receiving your order, provided the following conditions are met:

• The product has not been used and remains in its original condition
• Original packaging and accessories are included and undamaged
• A valid proof of purchase (such as an order confirmation or receipt) is available

Items that do not meet these conditions may not qualify for a refund.

2. How to Request a Return

To begin the return process, please contact our customer support team:

📧 service@qovzyra.com

📞 +1 (612) 824-7655

After your request has been reviewed and approved, we will provide:

• Detailed instructions for returning the product
• The appropriate return shipping address
• A return shipping label when applicable

⚠️ Products returned without prior authorization may not be accepted or processed.

3. Damaged, Defective, or Incorrect Items

Please carefully inspect your order upon delivery.

If the product arrives damaged, defective, or incorrect, contact us within 72 hours of receiving the package and provide clear photos of:

• The item received
• The packaging
• The shipping label

After reviewing the issue, we will arrange a suitable solution, which may include replacement or refund.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

• Products that have already been used
• Customized or personalized items
• Gift cards
• Clearance or final sale products

If you are unsure whether an item qualifies for return, please contact our support team before sending the product back.

5. Exchanges

If you would like to exchange a product:

• Contact us first to obtain return approval
• Send the original item back according to the provided instructions
• Place a new order for the replacement item

This process allows us to ensure faster service and product availability.

6. International Orders – EU Customers

Customers located in the European Union may cancel or return an order within 14 days of delivery, regardless of the reason, provided that:

• The product remains unused
• Original packaging is intact
• Proof of purchase is included

This right is provided in addition to our standard 30-day return policy for unused items.

7. Refund Processing

Once the returned item is received and inspected, we will notify you regarding the refund status.

If the return is approved:

• The refund will be issued to the original payment method
• Processing time may take up to 10 business days, depending on your bank or payment provider

If you have not received your refund after 15 business days, please contact us:

📧 service@qovzyra.com

8. Return Address

Return instructions and the correct return address will be provided after your return request has been approved.

Company Contact Information

QovzYra™
4602 Bryant Ave S
Minneapolis, MN 55419
United States

Phone: +1 (612) 824-7655
Email: service@qovzyra.com

At QovzYra™, we aim to keep the return and refund process transparent and straightforward because customer satisfaction is important to us.